::::Theleesshop:::: All mens slim & luxury items

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Content *	Evgeny Kuznetsov wrote : >Ok let me get this straight - i have no problem with the item i pushased in here, they all are much better than i expected for such a low price, and they are indeed very stylish and good looking. But, let me tell you a story about my history with TheLees, it's not a very long story, and i'll try to do this quick. > >My first order was just to try and see the items and the shop itself, i ordered for $200, got my delivery in time and was well pleased with basically everything. So i decided to order again. I made a new order for $400, paid it instantly, and that was my mistakes, turned out there was a problem and one of items from my order was out of stock. Well i thought that if i pay for my order item become reserved, etc, but again it was nothing special, i accepted that this situation was understandable, so after emailing with support we figured it out that it will be better to cancel my order, make refund and redo the order completely with replaced items. > >So day after, i created new order and first i sent an email, asking if there is everything in stock, so i can safely pay for this order. In reply i got, that 1 item from my order was almost out of stock, and i will quote here "It will be better if you will pay your order soon so that you can avail the items with stocks left :)". So i paid same day as i got this mail. The next day i got this email "Thanks for purchasing in our shop. >Kindly give us 2-3 days in arranging your order's items for delivery." So what i thought it meant that everything is fine. But i was wrong. > >I got the last email about arranging my order in Wednesday, and the next one i got 5 day's after and i will quote it "However, while your orders are being prepared for delivery, we found out that the following items are completely out of stock". Yep, even after specifically asking, and paying, and getting confirmation email that my order is arranging, it still took 5 days for customer support to reply, and inform me about out of stock item. I a bit overreacted and sent an email, that i had no such experience (which is true) with any other online shop, and i couldn't believe that i fell for same thing again, even after triple checking. For that i got an email, that i can cancel my order (again, yeah 800 bucks of refund waiting, good call), or take points for that out of stock item, so i can use them after. And even got this last quote "If you are not satisfied with our shipment/ customer support since it is not good as other shop, you have a free will not to order again. >We fully understand that we cannot please everybody." I am not sure how this work out with code of conduct in this company, but that's not for me to decide, my point is that you say on website that "We guarantee your shopping satisfaction here at TheLeesShop", while your employees are ok to sent me to other shops, does not sound to me like a guarantee of satisfaction. > >But it wasn't the end. After i got this order, i realised that 1 item was wrong, yep, after 7 days of preparation, still 1 item was wrong size, not the one i ordered. And even then i didn't gave up on them, i made a picture of this item unopened (size letters are fully visiable) on top of the itembox, which had my address and name on it, and sent all of this to customer support. And from there to now it was 48 hours of silence. Even though it is said on the website, that it will take from 12-24 hours for customer support to reply for any email. > >And this is my last call, if this problem will not be answered, or this topic deleted, or not forwarded to manager, if customer support cannot provide proper "support", unfortunately i will need to spent my time on informing other people on the internet, about my experience with this The Lees shop, on both Russian and English languages. > >With hope to actually solve this situation, i am creating this message.

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