 Name : Justin
Date : 2013-02-05 Hit : 1173
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| Title |
Charged for an item I did not receive. |
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I ordered (WP05-BLACK) Mens Casual Simple Design Slim Turtle Neck T-shirts on 2013-01-30.
I got my order today, I got the other 4 items I ordered however not this one. I logged in to check my order status and it says that item is SOLD OUT. But I was still charged for that item which I did not receive.
Will I be receiving this time when it is in stock again? If not what do I need to do about the charge for an item I did not get?
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| Admin |
hello!
I am sorry to hear that, first of all I would like to say sorry for the out of stock item. We have sent you a notification regarding the out of stock item and until now we are waiting for your reply. Our deepest apology for this.
For this item, I am sorry that we are no longer producing the item since we cannot find the best fabric to produce this, would you mind choosing another item with the same amount of the out of stock item?
or can I refund you fully for the out of stock item?
Please let me know what do you think is the best, I will wait for your response, again we are sorry.
Thank you and Regards,
Jhen |
2013/02/05
[10:07]  |
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| Justin |
Oh, alright that's too bad you don't make the top anymore.
I was looking at getting these pants
(RB32-BLACK) Semi Baggy 2 Tone England Training Pants
Would it be possible to get those instead? |
2013/02/06
[05:27] |
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| Admin |
Hi there
Thank you for your message and kindness.
I would like to change the sold out shirt to the pants, RB32-BLACK.
However, the difference between them is higher than we can manage.
The difference is about $13.
Could you please choose a replacement again or pay for the difference to your Paypal account??
Please contact us again.
Your kindness and cooperation would be appreciated.
Thank you. |
2013/02/06
[13:22] |
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| Justin |
Yes that's fine!
Ho do I get an invoice to pay the difference? |
2013/02/11
[21:14] |
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