 Name : Damaris Celeste Alva
Date : 2013-04-05 Hit : 533
|
|
|
| Title |
Order 20130308083032272MC |
|
|
Hello
I wanted to tell you that I have received the order, but I have sent the pants. Or will send me a refund on my account?
How should I proceed with the claim?
|
|
| Admin |
hello!
thanks for the message.
I am sorry for making you worried about the item OS205P-BLACK-34.
But unfortunately the item is sold out temporarily, and we are no longer producing the item.
Really so sorry about that.
We have informed you about this by sending a notification last Mar 10, and until now we are still waiting for your response.
I'm so sorry for this unexpected sold out problem.
If you want, I can refund you fully for item's price and original shipping fee.
Or, you may choose another item as a replacement. The replacement should cost almost same or a little bit more. I sincerely apologize for this matter.
It will be very much appreciated if you would understand our situation. Kindly let me know which one is preferable to you. Thank you very much and have a good day
Regards,
Jhen |
2013/04/05
[09:33]  |
|
|
| Damaris Celeste |
Ok, thanks for replying and understand what I say. Being so, I would replace the pants (PA02-BLACK) Mens Casual Slim Low Rise Skinny Pants stretch cotton basic
As I follow?
Thank you! |
2013/04/05
[12:41] |
|
|
| Admin |
hi!
thanks for the message.I am sorry but that item is also sold out. Can you choose another item instead? Please get back to me regarding this.
Thanks and Regards,
Jhen |
2013/04/06
[08:13] |
|
|
|
|
|
|
|
|
|
