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| Admin |
hello there!
thanks for the message.
I am sorry for the delay shipment, as we are preparing the item for shipment, we found out that 2 of your 16 items are out of stock completely, we are not producing the item anymore :(
Items: OS03 BLACK and BEIGE, we have sent you a notification about this last Mar 14, and until now we are still waiting for your response.
So sorry for that.
"Since you sent your payment by credit card, you need to choose one of the following."
1. Choose a replacement instead of the sold out item
2. Cancel entire order and get a full refund
3.I can give you the point which is same with the real money in theleesshop.com for your next order.
It will be very much appreciated if you would understand our situation. Kindly let me know which one is preferable to you. Thank you very much and have a good day
Regards,
Jhen |
2013/04/05
[09:37]  |
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| Leslie |
Where was the message sent? I do not have any form of message anywhere.
Cancell the items and add items #'s JPB037-White and 737-Brown in Large. Advise immediately on when this will be sent. If not in the next three days I want my order cancelled. |
2013/04/06
[06:12] |
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| Admin |
hi there!
thanks for the message.
We have sent the message on the Email address you provided us on your Personal info on our Database. Anyway, For the items that you choose, only item 737 Brown L is available. can you choose another one please?
Kindly get back to us again Regarding this.
Thanks and Regards,
Jhen |
2013/04/06
[08:16] |
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| Leslie |
Ok. Add item#VT07-WHITE in medium. Please hurry and ship my order. I will need to cancel if not shipped by April 8th.
Many Thanks! |
2013/04/07
[01:53] |
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| Admin |
Hi there!
thanks for the message.
I am sorry but that item is sold out also in White, but I have it in Gray, Brown and Charcoal color, would you mind getting that instead? Please get back to us again, I hope we can settle this so I can send the item within the day or tomorrow.
Thanks and Regards,
Jhen |
2013/04/08
[10:24] |
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| Leslie |
Ok. Add item# VT06-WHITE in medium. If this is not available either, add it in brown.
In the furture, will your website be updated to reflect these items being unavailable?
It is very unprofessional to list something as Available when it's not.\
Thank You. |
2013/04/09
[02:16] |
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| Admin |
Hi there!
thanks for the message.
Noted and Thanks, I am sending the item VT06 White M and 737 Brown L as a replacement for sold out item.
Kindly give us 2 days to arrange the delivery of your item through DHL
You may get back to us after 3 days for your tracking number.
Thank you very much for your purchase.
Hope to receive more purchases from you soon.
Yours truly,
Jhen |
2013/04/09
[09:21] |
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| Leslie |
Thank You Jhen. I look forward to hearing from you. |
2013/04/11
[01:13] |
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| Admin |
Hi there!
thanks for the message.
I sent you a message on Email please check it. I need your reply asap.
Thanks and Regards,
Jhen |
2013/04/11
[16:23] |
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| Leslie |
Jhen,
The status of my order has not changed.
Why? |
2013/04/17
[02:42] |
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Name : Leslie Hammon
