 Name : Mihail Vainer
Date : 2013-05-29 Hit : 657
|
|
|
| Title |
About my order status |
|
|
passed 4 days and no news for my order , when will be sent ?
|
|
| Admin |
Hi there!
thanks for the message.
I am sorry for making you worried about the items that you have purchased. It is scheduled to be sent today morning or afternoon. I hope you can wait a little longer.
I will keep your Email address so that I can inform you once I sent out your items.
Thanks and Regards,
Jhen |
2013/05/29
[09:22]  |
|
|
| Mihail |
And 1 item sold out? |
2013/05/29
[17:55] |
|
|
| Admin |
Hi there!
thanks for getting back.
Unfortunately, as we are trying to fulfill the order, we found out that one of them is out of stock accidentally. We are very sorry for this. Please let me know what do you wish to do with the order.
Since we cannot refund partially to credit card, you have the following options:
-cancel the order and refund fully.
-sold out items refund as points
-replace the sold out item.
Please do get back to me again.
Thanks and Regards,
Jhen |
2013/05/30
[09:39] |
|
|
| Mihail |
Refund as points . and ship it :) |
2013/05/30
[13:07] |
|
|
| Admin |
Hi there!
thanks for getting back.
as you have requested, I already refunded you as points for the sold out item.
For the available items, I have shipped it.
Many thanks for your purchase.
I have sent you the items via DHL last May 30 with
The tracking number 6399458590
It usually takes maximum of 5 working days.
You can check delivery status on http://www.dhl.com/en.html.
If the items didn't arrive on time, pls track yr delivery status on website first
and contact your DHL local office or customs.
And then if you still have any problem,pls feel free to contact me.
Thank you very much.
Regards,
Jhen |
2013/06/01
[09:21] |
|
|
|
|
|
|
|
|
|
