 Name : Shelly Healey
Date : 2013-07-04 Hit : 1407
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How do I exchange something on an order? |
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Hi, I have a slight problem with the order I received. Can you tell me how to proceed to exchange an item? Thanks so much.
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| zavy madur |
cua ta paia cua bo |
2013/07/04
[03:24]  |
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| Admin |
Hi there Shelly!
Thanks for letting me know of that. Can you tell me what is the problem? Are the items are small for you? or Is there any defective item? Can you let me know of that?
If you want to send the item back to us, no problem, IS it for an Exchange or for a refund?
Please be guided that I cannot shoulder the return shipping fee, so please choose the cheapest shipping way. I'm afraid that I don't offer a return label or RMA.
Kindly send the item through USPS, and please do not pay for any tracking number because you don’t have to spend any expenses when sending item through it.
It won’t matter how long it may take and you can just use the package and label as I sent you.
Please include a paper note of your order #/ return reason/ and your request.
After sending back the item, please never forget to contact me with any return details like tracking # or customs declaration(form) # or receipt bar code or session ID.
American USPS always has "Customs Form number" on the receipt. Kindly let me know of that.
You may send it on your next message as attachment so I can check it. After checking it, I will process the item in exchange or the refund. I will shoulder the shipping fee of the item for replacement. Hope that will make you happy.
I will wait for your response. Thank you and have a nice day!
Regards,
Jhen
Here is my address.
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receiver : TheLees Co.,ltd
street1 : 688 Bongsan-dong
city : Yuseong-gu
state : Daejeon
zip code : 305-506
country : Korea, South
phone: +82-070-4640-5045 |
2013/07/04
[09:41] |
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| Admin |
Hi there Zavy!
Thanks for the message.
Unfortunately, I cannot understand your message, I tried to use Google
Translator but with no success. Can you explain it to us further? We are
willing to cater all your concern, I hope you could get back to me for
that. I will wait for your response.
Thanks and Regards.
Jhen |
2013/07/04
[09:44] |
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