 Name : Jorge Mario Agudelo
Date : 2014-03-21 Hit : 3334
 Recom : 1
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| Title |
Bad experience |
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- Goods Name : (FFC17) Slim Fit Shawl Collar 5 Button Knitted Cardigan
- Model : FFC17-IVORY-L |
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- Member Height : 175 (cm)
- Member Weight : 80 (kg) |
I received my cardigan 1 week ago, but today i could see the pŕoduct.
1. Wrong size. The L size is too big for me.
2. Bad experience: The cardigan has a brown stain near the first button.
3. Return policy: i counldn't find how to send back the cardigan to you.
Conclusion: client unhappy.
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| Admin |
We are sincerely apologize for the defective cardigan.
Even though we check our items thoroughly before we ship them out, there can be some unexpected problems we didn't noticed. We are so sorry about it again..
1. Wrong size. The L size is too big for me.
- I've just checked your order and found that the L(US M) sized cardigan was placed. Since this takes place sometimes, for the potential buyers, we are providing Recommend Size service by getting their weight and height to make them choose right size and get what they want. If you let us know the information even now, we can do it for you to make right size for future purchases. Regrettably, there is only L(US M) sized cardigans, I think it is not possible to change smaller one
2. Bad experience: The cardigan has a brown stain near the first button.
- I guess our member in inspect team didn't notice that there is the stain since the color of buttons of the outerwear are also brown. We are willing to check the part carefully as well for the future buyers.
3. Return policy: i counldn't find how to send back the cardigan to you.
- We are trying to provide the best customer service to all our visitors and buyers. So, we are trying to make people get proper information fast without contacting us. That's why we made Frequently Asked Questions(hereinafter FAQ) located at the center of the top so that it could be noticed easily. By clicking the tap, most issues can be addressed.
Please refer to the following link.
http://theleesshop.com/board/view.php?board_name=DREAMBOARD2&choose2=&choose1=&ID=26
If you don't mind, could you please return it to the following address in US
TheLees
833 S.Western Ave. #36, LA, CA 90005
213-798-0515
After that, if you let us know your tracking number, we will expedite this fast. We are sorry not to provide free return label. However, return shipping fees will be reimbursed as well.
I hope some of your issues are resolved by this.
If you need any further information about this, contacting us by email would be appreciated.
Thank you.
Sincerely
TheLees |
2014/03/22
[00:34]  |
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