 Name : Jared Hansen
Date : 2013-10-15 Hit : 2158
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| Title |
Charged for an item I didn't recieve on order 20131008151158417MC |
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Hi, Jhen!
Just wondering about the item "(LCJ13-BLACK) Slim Fit High Neck Zipper Cotton Jacket" in medium size that I was charged for on my order but yet it says "sold out" and I didn't receive it in my shipment.
Is it possible to get a refund or to have it shipped out?
Thanks!
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| Admin |
hello!
thanks for the message.
I am sorry for making you worried about the item CE56-WHITEORANGE-M
But unfortunately the item is sold out temporarily, it will take us longer than a month to have it back.
We have informed you about this by sending a notification last Oct 11, and until now we are still waiting for your response.
I'm so sorry for this unexpected sold out problem.
If you want, I can refund you fully for item's price and original shipping fee.
Or, you may choose another item as a replacement. The replacement should cost almost same or a little bit more. I sincerely apologize for this matter.
It will be very much appreciated if you would understand our situation. Kindly let me know which one is preferable to you. Thank you very much and have a good day
Regards,
Jhen |
2013/10/15
[09:37]  |
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| Jared |
Oh my gosh! Of course I understand and you're always so nice to us as customers. It's amazing how polite and willing to help you really are!
I apologize that I didn't get your email as I forgot it was gmail not live.com that I registered this account to... I responded back in email form and I'll let you know here as well just in case.
I'd like it if I could just get a refund since I plan to make another purchase of clothes in about a month or so and I can just buy the item along with a bunch of other things and have them ship out together instead.
Thanks for working with me on this. You're the best!
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2013/10/15
[10:55] |
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| Jared |
Btw, you take reviews from people who are purchasing from "whole-sale" accounts even though they don't get the rewards right? I'm not looking to get points or to be the best of the month, but I could provide pictures of them on me alongside text to help people decide on a fit better. I really don't mind. |
2013/10/15
[11:02] |
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