 Name : RAFAEL HERNANDEZ
Date : 2013-10-17 Hit : 1128
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Order Number: 20131010005946259MC |
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Hello, thank you very much for sending my order so fast. I need to return my jacket for an exchange. Please let me know what I need to do. I would like to exchange for an M (US / S EU 48).
Rafael Hernandez
Item: (737-BROWN) Mens Luxury 8 Btn Blazer Jacket BROWN
Reason for the return: Wrong size (too big)
Order Number: 20131010005946259MC
Item is in new condition and original bag.
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| Admin |
Hi!
Thank you for contacting us regarding this matter.
The actual size of all item from my shop are ""1~2 sizes smaller"" than US/Europe sizes which was clearly posted in each item page. Usually buyers let me know their weight and height, and then I recommend the size for them. Please let me know your height and weight.
If you want to return the item for size exchange, I will accept it, please don’t worry.
Please be guided that I cannot shoulder the return shipping fee, so please choose the cheapest shipping way. I'm afraid that I don't offer a return label or RMA.
Kindly send the item through USPS, and please do not pay for any tracking number because you don’t have to spend any expenses when sending item through it.
It won’t matter how long it may take and you can just use the package and label as I sent you.
Please include a paper note of your order #/ return reason/ and your request.
After sending back the item, please never forget to contact me with any return details like tracking # or customs declaration(form) # or receipt bar code or session ID.
American USPS always has "Customs Form number" on the receipt. Kindly let me know of that.
You may send it on your next message as attachment so I can check it. After checking it, I will process the item in exchange. I will shoulder the shipping fee of the item for replacement. Hope that will make you happy.
I will wait for your response. Thank you and have a nice day!
Regards,
Jhen
Here is my address.
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receiver : TheLees Co.,ltd
street1 : 688 Bongsan-dong
city : Yuseong-gu
state : Daejeon
zip code : 305-506
country : Korea, South
phone: +82-070-4640-5045
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2013/10/18
[15:29]  |
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| cano3122004 |
Thank you very much - I will return the item as indicated and provide you with additional information. Thank you for the great business.
Regards
Rafael |
2013/10/19
[02:07] |
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| Admin |
Hi!
Thanks for the message.
Okay then, I will just wait for your update on us.
Regards,
Jhen |
2013/10/21
[09:32] |
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| cano3122004 |
Jacket its on its way via FedEx. Tracking number 802680881861. Estimated delivery: Thur 10/24/2013 by 6:00 pm. Thank you very much. |
2013/10/22
[22:43] |
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| cano3122004 |
Hello there. Did you received my return package? |
2013/10/26
[01:09] |
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