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Name : khristian taylor     Date : 2014-05-20    Hit : 2778    
Title  exchange
20140428010133640MC
I need to exchange my order for a bigger size. I need to increase to one size up on both items
Admin   Hello there!

Thank you for the message.
If you want to return the item for size exchange, we will accept it :)
Please send it to this address:

833 S.Western Ave. #36,
LA, CA 90005 US
213-798-0515

Can you send it through USPS?
After sending back the item, please never forget to show me a copy of the return shipping receipt
that proves that you returned the item by attaching a picture of it here in this message.
You may send it on your next message as attachment so I can check it.
We will ship your exchanged items for free. Hope that will make you happy!

If you have any question please contact us again.
Have a nice day!

Regards,
Jenny
2014/05/21
[09:12]
khristian taylor   Can you verify that you have a bigger size in each item 2014/05/22
[00:06]
Admin   Hi again!

Thanks for the message.

We have larger sizes for the item VE34-NAVY. Unfortunately, we do not have larger sizes for item CEL05-WHITE.

I guess you will return CEL05 for a refund then?

Please reply us again.

Have a great day!

Regards,
Jenny
2014/05/22
[09:19]
khristian taylor   Ok. I will exchange the navy vest for a bigger size. And I will like to refund the white button down top.
2014/05/23
[03:19]
khristian taylor   Once I show you the mailing receipts will you then put the bigger size (XL) vest in the mail. 2014/05/23
[03:20]
khristian taylor   I'm getting married at the end of June so is there a way you can rush deliver, so that I receive the XL NAVY VEST by mid June? 2014/05/23
[03:20]
Admin   Hi there!

Thanks for getting back.
Once we confirmed your return shipping receipt and check the details,
we will resend the VE34 vest immediately :)
You just want a 1 size up for the item right?

Please get back to us right after you return the items.
I think it will get to you on June 15-20's ..
I'm not really sure since it really depends on the courier.
How about changing your shipping method to Express??

Please reply us again.
Have a great day!

Regards,

Jenny
2014/05/23
[09:23]
khristian taylor   I want to change to express for sure! Getting it before June 20th would be ideal.
Yes I need an XL in the Navy vest.

I will provide receipt by monday.
Thank you
2014/05/24
[04:38]
Admin   Hi there!

Thanks for the message.
By changing shipping method you will have to add an additional payment of $6.07
for us to be able to ship it through DHL.
If you want it that way, you can send the money to our Paypal account: ks.thelees@gmail.com

If you want it to be delivered in Standard, please tell us.
We will wait for your reply.

Have a great day!

Jenny
2014/05/24
[09:25]
khristian taylor   I will pay the $6.07. I will pay it and attach mailing receipts 2014/05/26
[00:13]
Admin   Hello again!

Okay then!
I have noted of that.
I hope you can message us at thelees.cs@gmail.com
so that we can answer you faster.

Please send the return shipping receipt at that email too..

Have a great day!

Jenny
2014/05/28
[10:47]
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