 Name : Francois Lemieux
Date : 2014-05-22 Hit : 957
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| Title |
Problem with my order |
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attach file : 
I just made an order in May, which I received yesterday May 20th: 20140511041539578MC . One of the item, a brown shirt, was declared as sold out on your site when I checked a few minutes ago the order status. So of course it was not in the shipping bag. But you have charged me for it about 28$. More over, I had to pay the Canadian taxes and duty fees on it too, which is about 15$. That's a lot of money for nothing!
Could you refund my money for the brown shirt you didn't ship. Is there anything you can do to help me?
I'm including a picture of the label found on the shipping bag so you can see that the item was crossed out from it.
Thank you very much
Francois Lemieux-Tremblay
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| Admin |
Hi there!
Thanks for the message.
I'm so sorry for the sold out item.
We've sent a message to you about it last May 14.
And since you want it to be refunded, we will process your request within 12-48 hours through Paypal.
Kindly check your account after 2-3 days.
About the tax, we can reimburse the half of the tax you've paid :)
You will just need to give us a copy/ picture of the official tax receipt your received.
In that way, we can refund it through Paypal.
How about that??
Please reply us again.
Have a great day!
Regards,
Jenny |
2014/05/22
[09:55]  |
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