 Name : Philip Pickard
Date : 2014-06-07 Hit : 1217
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| Title |
Returning TLP13-DARKWINE and CA05-GREEN |
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I received an order today of size Large TLP13-DARKWINE pants and size Extra Large CA05-GREEN shirt. I ordered these sizes based on recommendations of the company for US customers, but they are too large. I think one size smaller for each would be best. I would like to exchange both items for smaller sizes: so, a size Medium TLP13-DARKWINE pants and size Large CA05-GREEN shirt. How should I go about returning my order? Should I mail the items to TheLees USA address with a receipt and instructions? Is anything else needed?
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| Admin |
Hello there!~
Thank you for the message.
If you want to return the items for size exchange, we will accept it.
Please send it to this address:
833 S.Western Ave. #36,
LA, CA 90005 US
213-798-0515
Can you send it through USPS?
After sending back the item, please never forget to show me a copy of the return shipping receipt
that proves that you returned the item by attaching a picture of it here in this message.
You may send it on your next message as attachment so I can check it.
If you have any question please contact us again.
Have a nice day!
Regards,
Jenny |
2014/06/07
[08:54]  |
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| Philip |
Thank you for the reply!
A couple of quick clarifying questions: should I include that telephone number in the address? Also, you'd like me to attach a picture of my new shipping receipt when I return the products, not a picture of something from the original order?
Thank you!
Philip |
2014/06/07
[09:14] |
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| Philip |
Also, should I include instructions in the return package, specifying the new sizes I'm asking for? Should I include my original order receipt? |
2014/06/07
[09:51] |
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| Admin |
Hi there!
Thanks for getting back.
Yes you can include the telephone number.
You can attach a paper note of your request in the package you will be going to send.
The return shipping receipt that will be given to you that will be your proof to us that you already returned the package is what you are going to give us.
You can take a picture of it using your camera then attach it to your next message to us so that we can check.
Is it clear??
If you still have concerns, contact us again :)
Thank you.
Jenny |
2014/06/07
[10:32] |
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