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Admin |
Hi There!
Thanks for the message.
I'm so sorry that you are having trouble paying for your order.
Can you try paying for the order using other internet browser?
There maybe some features in our shop that isn't compatible in the browser you are using so it's not working properly~
I'm so sorry for the inconvenience it made..
Also, I've checked the transactions you've made and I found out that there are two orders:
20140721072017617MC
20140721071048685MC
I know that you've mistakenly made duplicated orders because of the trouble in paying for your order.
We are very sorry for that~
Can you please try?
If it's still not working, please don't hesitate to contact us again.
Thank you so much for your kindness and cooperation.
Have a great day!
Regards,
Jenny |
2014/07/21 [09:14] |
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S3N9 |
nothing has change after i try using different browser. how can i pay and fix the double order? |
2014/07/21 [10:45] |
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Admin |
Hi There!
Thanks for getting back.
Can you try using the chrome browser??
I hope you can check it again~
Thank you for your kindness and cooperation.
In regards with your 2 orders, we can cancel one of the orders :)
Since the items in each order are the same, can I just cancel one of the orders?
Specifically the duplicate order: 20140721072017617MC
I hope you could check it again and get back to us.
Have a great day!!!
Regards,
Jenny |
2014/07/22 [10:10] |
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TheLees |
Hi there
I'm really so sorry for the trouble...
I checked other buyers’ payment today and learned that they can send their payment by clicking Pay now successfully.
Could you please try using the different browser like Chrome.
Your browser may block the pop-up windows. Could you please check this as well?
If you have problems on sending your payment with Paygate, could you please place an order again and choose Paypal when you choose your payment method?
I'm really so sorry again...
If you have any other questions, feel free to contact us.
Thank you and have a great day!
From. Yang |
2014/07/22 [13:31] |
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Rocky |
I used chrome browser the first time and that is how i got to this issue.
I also tried mozilla firefox and safari they still the same.
Yes please cancel one of the orders. I would appreciate that very much :) |
2014/07/22 [13:31] |
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TheLees |
Hi again.
I'm really so sorry again :(
I've just cancelled one of your orders ..
Please check it again.
If you have any other questions, feel free to contact us.
Thank you ^^
From. Yang |
2014/07/22 [13:38] |
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Rocky |
Thank You Yang and Jenny. I'll try to repurchase the items again and see what happen. so please be ready cancel the next duplicate. |
2014/07/22 [13:46] |
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Rocky |
I tried the paypal payment method and it confirm successfully. So you can now cancel the incomplete/pending order that were made during the following days. Thank you. |
2014/07/22 [14:04] |
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Admin |
Hi There!
Thanks for the message.
We received your payment for your new purchased order!
Also, we've cancelled your remaining pending order :)
Kindly give us 2-3 days for arranging your order's items for delivery.
Rest assured that we will process your shipment accordingly if ever your order's items are fulfilled earlier than expected.
We will ship your order through DHL and it's tracking number will be: 5250527973
Please be reminded that the delivery usually takes a maximum of 5 working days.
You can check delivery status on http://www.dhl.com/en.html. after we ship it..
If the items didn't arrive on time, please track your delivery status on website first
and contact your DHL local office or customs.
And then if you still have any problem, please feel free to contact me.
Thank you very much for purchasing and for your cooperation!!!
Have a great day!
Regards,
Jenny
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2014/07/23 [08:45] |
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Rocky |
hey thank you guys very much for the help and support to make my order to go so smoothly. everything fitted well. |
2014/07/31 [06:46] |
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