 Name : Antonio Sejour
Date : 2014-08-19 Hit : 1581
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Item purchase |
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Hi
I purchase two item from your company a few weeks ago with no notice of my item being shipped out or anything like that. I need some information about my items. My contact email is tonysejour'hotmail.com
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| Admin |
Hi There!
Thanks for the message.
I'm so sorry for the inconvenience.
We haven't ship your order yet till now ..
I checked your order and I found out that you have a completely sold out item :(
We've sent a notification message to your email regarding this sold out issue last August 8 and 14 but we haven't receive response yet. Can you check?
Your sold out item is: NDC03-KHAKI-L .
This item is sold out in all colors and sizes. We are very sorry for that.
The item is in demand so we ran out of stock.
Would you like to choose an item in our shop that can work as replacement for your sold out item?
It will be great if you will choose an item with an exact price as the sold out item to avoid paying for an additional amount.
If you want, we can also refund it through Paypal or if not, as Points in your account where 1 dollar= 1 Point and you can use it for your next purchase.
I hope hearing from you again. We are very sorry for the inconvenience.
Have a great day!
Regards,
Jenny
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2014/08/20
[09:08]  |
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| antonio se |
Hi Jenny,
Can you please send out the item that is available and for the one that is sold out can you refund me through PayPal thank you.Oh I never received your email. My email address is tonysejour@hotmail.com |
2014/08/20
[16:00] |
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| Admin |
Hi there
Okay, we will ship the shirt (CEB01-BROWN-L) out tomorrow through DHL and its tracking number will be 5250568783.
You can check where it is on http://www.dhl.com/en.html with the number.
EXPRESS shipping usually takes up to 2 ~ 5 days.
Also, I've just refunded the coat including the original shipping fee, please check your paypal account and confirm the money back.
If you have any other questions, feel free to contact us.
Thank you and have a great day :)
From. Yang
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2014/08/20
[16:48] |
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