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Name : omar     Date : 2014-10-14    Hit : 1857    
Title  Lack of satisfaction the service
No information for my purchases pending status last Monday .
No quick response for customers request.
Also, I did not ask to ship through -DHL- I have the right to choose Shipping through -FEDEX-

Unfortunately ....

(( It is really the worst purchase experience ))

Many Thanks

order No: 20141006200906448MC
Admin   Hello There!

Thank you for the message.
We are very sorry for the inconvenience and delay of your order's shipment.
Actually, most of your items are ALL SET to be delivered.
It's just that we want your order to be shipped all together in 1 package so we are still waiting for item STL-NAVY.

However, since I understand your frustration and it's really taking a lot of time now,
If ever we won't be able to fulfill item STL today, we will ship out your available items tomorrow including the alternative item ALB01-NAVY you requested.

As for the courier, we didn't know that you prefer your order to be shipped through FEDEX.
We've chosen DHL because the buyer can't choose a specific shipping courier for his order.
So if you prefer a specific courier for your order's shipment, you need to leave a memo on order sheet.
Hence, since you prefer FedEx more than DHL, we will process your order's shipment through FedEX :)
The tracking number of your package will be: 524914441481

You will be able to track your package at "http://www.fedex.com/kr_english/" after we ship the items.

Thank you very much for your kindness. and cooperation.
I hope we can still make it up to you~ Have a great day!

Best Regards,
Jenny
2014/10/15
[10:53]
omar   ok i will waiting tomorrow to ship my order with item STL-NAVY OR ALBO1- NAVY LARGE
2014/10/15
[16:15]
Admin   Hi There

Thank you for your kindness and cooperation.
I am happy to inform you that we've been able to ship your order today!
We received a stock for your item STL-NAVY so we've been able to ship your order today.

You will be able to track it after a few hours at "http://www.fedex.com/kr_english/"
with the tracking number: 524914441481
Please be guided that delivery usually takes 3-5 working days.
If you still have concerns, please contact us again.

We want to thank you for dealing with this matter kindly.
Even though this happened, we are still hoping having transactions with you again.
We will do our best to serve you better. Have a great day!

Best Regards,
Jenny
2014/10/15
[17:56]
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