 Name : Zhen Zhao
Date : 2014-10-22 Hit : 2013
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| Title |
The ordered paid on Oct 3rd is still "Before shipping" |
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attach file : 
Hi Thelees
I made my order on Oct 3rd and paid in full afterwards immediately. However, it shows that my order is still at "before shipping" when I checked couple minutes ago. Moreover, my order has been right at this status for about 2 weeks. So would you please lemme know what is happening there? Thanks.
P.S. I attached the "order status" page.
Best
Zhen
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| Admin |
Hi There!
Thank you for the message.
We are so sorry for the inconvenience but your order is still ON-HOLD because of size checking.
You've inquired about the size of your items so we've putted your order ON-HOLD for size checking and messaged you about it last Oct.6 .
Since then, we've been waiting for your size confirmation.
We also replied in your message to us last Oct.17, following up your size confirmation but we didn't receive any response again.
I hope you could check our messages to you and kindly confirm the size you want for your items.
After size confirmation, we will fulfill and ship your order immediately since it has been too delayed now.
We will be waiting for your size confirmation. I hope hearing from you again the soonest.
Your kindness and cooperation will be greatly appreciated.
Thank you and Have a great day!
Regards,
Jenny |
2014/10/22
[09:29]  |
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| Zhen |
Hi Jenny, it looks like something happened on Google mail forwarding function, which led me missed your e-mails after our initial conversation about size at Oct 5. I am reading your previous reply right now and will get right back to you. My apology. Thank you. |
2014/10/23
[08:00] |
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| Zhen |
Hey Jenny, I am so sorry for the mis-communication due to tech problem on my end. I really appreciate your advice. Would you please still proceed my order but with shipping the 2 shirts in the items' largest size? Thank you.
Best
Zhen Zhao
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2014/10/23
[08:16] |
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| Admin |
Hi There!
Thank you for the message and kind understanding.
As confirmed, we will ship the 2 shirts in their largest size available which is the XL size.
For the Jacket, we will fulfill it in 2XL (US L) size as I think that size for your purchased Jacket will fit just right for your body :)
We will then proceed with your items' fulfillment and arrange your order for shipment immediately.
Rest assured that we will do our best to be able in sending out your order today.
Your order's package will be shipped through REGULAR AIRMAIL and it's tracking number will be: RR928972354KR
You may check the delivery status on "http://www.track-trace.com/post" after we ship it..
If you've found out that it was already imported to your country, you can now track it at www.usps.com with the number.
It usually takes 7~20 business/working days but sometimes it takes to a maximum of 40 working days depending upon outside factors like weather, location, etc.
If the item exceeded the expected duration of delivery, please check the status on the website provided, and contact your local post office or custom to verify the package.
If further assistance is needed, please do not hesitate to contact us.
Thank you so much for your kindness and cooperation. It is greatly appreciated.
Have a great day!
Best Regards,
Jenny |
2014/10/23
[09:14] |
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