 Name : Sinuo Li
Date : 2014-11-11 Hit : 882
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Order Number : 20141103154154641MC |
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There are five items in my order but one is sold out now. Is it mean that you will ship this item later or you will refund me?
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| Admin |
Hello There!
Thank you for the message.
We are very sorry for the sold out item and inconvenience it made.
I am sorry to inform you that your purchased item, VRP01-CHARCOAL-M is now completely sold out.
This means that we will no longer have the item back in our shop.
The item is in demand so regrettably, we ran out of stock.
We've sent you a notification message regarding this matter last Nov 6. So sorry again.
Would you like to choose another item in our shop that could work as replacement for your sold out item?
It will be great if you will choose an item with exact price as the sold out to avoid paying for an additional amount.
We will send it without asking for any additional fees for shipment.
If you want, we can also refund it through Paypal or if not, as Points in your account where 1 dollar= 1 Point and you can use it for your next purchase.
Please reply us again.
Your kindness and cooperation will be greatly appreciated.
Thank you so much for purchasing and have a great day!
Regards,
Jenny |
2014/11/12
[09:01]  |
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| Sinuo |
My apologies but the only email I received from you was the one on Nov. 03, in which you noticed me about the size and shipment options before I paid.No other emails from you since then. If you mean a message on your website, my apologies again, but I do not know where to read the messages on your website since there is no notification in "my page".
I hope you can refund me because I can find no other similar pants I like.
Thank you very much. |
2014/11/12
[14:52] |
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| Admin |
Hello There!
Thank you for getting back.
We are so sorry to hear that you didn't receive the notification message about your sold out item.
Our apologies for the sold out item and inconvenience it made.
As requested, we will process your refund for the sold out item.
Refund will be processed within 24 hours through PAYPAL.
Kindly check your account after 2-3 days.
Even though this happened, we are still hoping to have future transactions with you.
We will do our best to serve you better.
If you still have concerns, feel free to contact us again.
Thank you so much for your kindness and have a nice day!
Best Regards,
Jenny |
2014/11/13
[09:19] |
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