 Name : Barry Mahendra
Date : 2016-10-23 Hit : 1741
 Recom : 1
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| Title |
Quality not high |
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- Goods Name : (4BS) Mens casual buckle zipper slim hoodie T-shirts
- Model : 4BS-WHITE |
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- Member Height : 6 (ft)
- Member Weight : 210 (lbs) |
Moment I took it out of the package the buttons came off. I did not even get to wear it yet. Given the buttons were merely decoration and the zipper is what really keeps it on, the decoration is what makes the buckle style legit.
I will have to get it repaired myself.
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| admin |
Dear customer
I hope you are fine.
First of all, We sincerely apologize for the inconvenience this may have caused you.
You must be very disappointed about the fallen button and all things of product quality.
We inspect all products when they are restocked but we should have checked it more thorough before we shipped.
If you don't mind, could you show us a picture of defective part of the item so that we help you out with this matter in a right procedure.
After checking the picture, we can consider to reimburse for the repair fee you paid and send extra buttons.
And surely, you can return the item for a refund or exchange. We are willing to accept your return request and cover return shipping fee this time.
In the event of exchange, we will resend it at free of charge if you can return it to our US return address.
Please let us know your preference between reimbursement and return.
If you come up with a better idea than these, please let us know.
Please accept our apologies for this situation. we assure you we are actively working to avoid situations like this in the future.
Hope to hear from you again. Thank you and have a good day.
Sincerely,
Joy |
2016/10/25
[13:23]  |
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