 Name : Corrina Williams
Date : 2015-03-18 Hit : 1128
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| Title |
20150207002935686MC |
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Dear Customer Service
My order # 20150207002935686MC was shipped short two items that were out of stock. I have been in communication with you trying to substitute other items for the out of stock items but I could not match the amount so the last correspondece you said you would issue me a credit and I could make a separate purchase.
It has been over 30 days since our last communication and I still have not received my refund.
Please advise when I should be receiving the refund.
Sincerely,
Corrina Williams
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| Admin |
Hi There!
Thank you for the message.
We are very sorry for what happened.
As I check our conversation last February, you haven't been replying to our last message yet till now.
So our conversation stopped last Feb 12 and we haven't been proceeding yet as we were waiting to hear your thoughts or confirmation first regarding the matter before proceeding.
Our apologies that it caused the delay in your refund and for the inconvenience caused by the sold out items.
However, since we received your confirmation now, we can now proceed with the refund of your sold out items.
Refund will be processed within 24 hours through PAYPAL so kindly check your account after 2-3 days.
Even though this happened, we are still hoping to have transactions with you again.
We will do our best to serve you better.
If you still have concerns, feel free to contact us again.
Thank you so much and Have a nice day!
Best Regards,
Jenny
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2015/03/19
[09:19]  |
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