 Name : Debashish Banerjee
Date : 2016-12-04 Hit : 1556
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Regarding my order Order Number : ************4999MC |
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Hi,
This email is to inquire about the status of my orders as it has been reflecting "Before Shipping" for over a week now. I had placed the order on 26th of Nov and have opted for express delivery as it was mentioned the delivery time would take between 3-5 days. Its been a week now and I have yet not received my order.
Could you let me know the reason for the delay ?
Order Number : 20161126220814999MC / Order Date : 2016-11-26
Regards,
Debashish Banerjee
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| admin |
Hello
Thank you for contacting us regarding your order 20161126220814999MC
I would like to inform you that we sent a message on November 28 to get your confirmation regarding the custom matter before we could proceed with your order.
The order is being held because we need to your confirmation regarding "Customs, Duties & Taxes".
If you are aware of tax matter as below, please let us know so that we can process the shipment.
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Orders shipped overseas may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient; We (Seller) have no control over these charges, nor can We predict what they may be.
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Hope to hear from you soon.
Highly appreciated for your kindness and cooperation.
Best regards,
Bella
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2016/12/05
[10:59]  |
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| Debashish |
Hi Bella,
Unfortunately I did not recieve an email for the same.
Though I confirm and would like you to process the shipment ASAP.
Could you let me know how much, when & where I would have to pay this additional custom charges ? |
2016/12/05
[20:13] |
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| admin |
Hello dear Debashish,
Thank you for your confirmation regarding tax matter.
We will process shipment and please allow processing time of 2-3 days prior to shipping.
We are not expected to know the fees imposed on their buyer to clear customs.
If fee is imposed to clear customs, it depends on tariff policy of state/government.
Customs policies and rates vary widely from country to country. You should contact your local customs office for more information.
When customs clearance procedures are required, customs office or carrier will contact you to collect any required documents or tax.
If you have any more inquiries, feel free to contact us.
Regards,
Bella |
2016/12/06
[11:47] |
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| Debashish |
Thank You for the help Bella. |
2016/12/06
[12:23] |
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| Debashish |
Hi Bella,
I am writing in regards to the same order. Our last correspondence on the 6th of December indicated that my order would be shipped after 2-3 days. However, it has been almost a week and my order is still listed as "before shipping". Could you please let me know when my order will finish processing and will be shipped? |
2016/12/12
[16:49] |
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| Debashish |
Hello Bella,
I still havnt got a reply from you based on my earlier query. Its been a long time since Ive ordered and confirmed my delivery but my status is still stuck on before shipping. |
2016/12/15
[01:19] |
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