 Name : Hung Le
Date : 2016-12-07 Hit : 1071
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shipping onhold |
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Hi.
I order the item on 25/11/2016, it already past 12 days and the order is still on status "before shipping". my order item is - 20161125050331510MC
can you check why it didn't ship yet?
thanks ahead
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| admin |
Hello
Thank you for contacting us regarding your recent order. 20161125050331510MC
I would like to inform you that we sent a message on November, 25 to get your confirmation regarding the custom matter before we could proceed with your order.
The order is being held because we need to your confirmation regarding "Customs, Duties & Taxes".
If you are aware of tax matter as below, please let us know so that we can process the shipment.
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Orders shipped overseas may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient; We (Seller) have no control over these charges, nor can We predict what they may be.
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Hope to hear from you soon.
Highly appreciated for your kindness and cooperation.
Best regards,
Bella |
2016/12/08
[13:02]  |
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| Hung |
I didn't get any message from you on my mail and that why i didn't confirm.
I understand the customs, duties & taxes and confirm that.
Please hurry about the shipping, because i am waiting too long. it past already 21 days since i ordered.
thank ahead
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2016/12/17
[02:36] |
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| Hung |
Waiting for your reply |
2016/12/22
[19:26] |
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| admin |
Hello
We are so sorry for late response.
We will proceed with the shipment.
Your order will be shipped in 1-2 business days.
RR943151974KR is your tracking number. You can track the shipment after shipping at http://www.track-trace.com/post
It usually takes 15-20 business days until it arrives.
If the package doesn't arrive in time, you can track your delivery status on the website first,
and contact your local office or customs using the tracking number.
If you have any more inquiries or concerns, feel free to contact us.
Best Regards,
Bella |
2016/12/23
[10:21] |
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